Privacy policy

The data controller is MCK Export SpA, RUT 78.179.562-3, domiciled in the commune of Providencia, Santiago Metropolitan Region, Chile. We operate the Synoos platform at synoos.app and in the iOS application.

For any inquiry about this policy, write to hello@synoos.app.

From your account: first and last name, work email, encrypted password, declared role (Grower, Exporter, Importer, or Observer), and reference language and currency.

From your company: legal name, RUT (tax ID), SAG registration, certifications you upload for verification (GlobalGAP, SEDEX, HACCP, and equivalents), the members of your team with their permissions, and the bank accounts held in the company's name.

From your activity: published lots, demands, transactions, signed contracts, shipping documents, movements in your wallet, recorded defaults, and evidence of receipt, claims, and disputes (photos, seals, surveyor reports).

Technical: IP address, device model, iOS version, and access logs, for security purposes.

From the early access form: if you request access from synoos.app, we store your email, your IP address, the approximate country, region, and city inferred by our hosting provider, campaign parameters (UTM), and the site you came from. We use this to prioritize access and to learn through which channel people find us. These records are kept for one year and are deleted sooner if you ask us to.

To operate the platform: verifying your company before enabling your account, showing your offering to counterparties, executing contracts, administering escrow and your wallet, resolving claims and disputes, issuing invoices for your membership, and notifying you of milestones and deadlines.

To build Pulse, our price reference model, we use aggregated data. The individual judgment of each expert evaluator is never shown to other experts or within Synoos: it only feeds the aggregate.

We do not sell your data or use it for third-party advertising.

If you enable sign-in with Face ID, verification is performed by iOS on your device. Synoos does not receive, does not store, and cannot access your biometric data. We only receive from iOS a confirmation that the verification was successful.

The session token is stored encrypted in your iPhone's Keychain (kSecClassGenericPassword) and resides only on that device. It is deleted when you sign out. You can disable Face ID at any time from Settings.

When you publish a lot or a demand, the name of your verified company, your certifications, and your operational trust indicator become visible to market counterparties. This is what makes it possible to trade with an identified party.

When a transaction is closed, your counterparty has access to the information needed to execute it: volume, caliber, condition report, shipping documents, and business contact details. The transaction file is shared with a third party only if one of the parties requests it, through a read-only link that expires and without bank accounts or internal notes.

With the payment processor the application uses for card payments. Synoos does not store card numbers.

With the Chilean financial institution that holds the segregated escrow accounts, and with your bank for withdrawals and refunds. With surveyors and shipping lines when the cargo needs to be inspected or a shipment tracked.

With authorities and public bodies when required by law, including SAG and Customs in matters relating to fruit exports.

With our infrastructure providers, which process data on our behalf and under contract: Vercel (site hosting), Supabase (database), and Resend (transactional email).

Data is hosted in the United States (US East region). If you operate from Chile or from outside the United States, your data is transferred to that region so that we can provide you with the service.

We retain transaction, escrow, and billing records for 6 years from their settlement, as required by Chilean tax regulations, and the audit log is not modified. All other data is deleted when you close your account.

You may ask us to access your data, rectify it, erase it, object to certain processing, and request a portable copy. In Chile these rights are recognized by Law 19.628 and, from its entry into force, by Law 21.719; if you operate from the European Union, by the GDPR.

Write to us at hello@synoos.app from your registered email. We respond within a maximum of 30 days.

You may request deletion of your account at any time by writing to hello@synoos.app from your registered email. If you have open transactions or funds in escrow, they must first be closed or settled: we cannot delete an account with third-party money committed.

On synoos.app we use only the cookies necessary to maintain your session and remember your preferences. Our traffic and performance analytics do not use cookies and do not identify you individually. The iOS app does not use tracking cookies or the advertising identifier.