Write to us from your registered account email. If inquiring about a trade, include the order ID — for example OP-2417.
Shipment at risk, expired milestone, or held funds. Write URGENT in the subject line.
Write to us from your registered email and we will delete it within 30 days.
Sessions are stored encrypted in each device's hardware Keychain and never transfer to a new device. Sign in with your email and password on the new device, then re-enable Face ID in Settings. Logging out on the old device invalidates its token.
Check your spam or junk folder. If 60 seconds have passed without receiving it, request a resend directly in the app or email hello@synoos.app with your corporate email.
Yes. You can disable Face ID at any time from Settings inside the app and continue accessing via email and verification codes.
Email hello@synoos.app directly from your registered email. Your account and personal data will be completely deleted within 30 days, provided there are no active open trades or funds held in escrow.
Document review typically takes between 24 and 48 business hours once all required documentation is submitted.
Corporate tax ID, legal representative power of attorney, SAG agricultural registry for your declared role (grower or exporter), and valid international certifications (GlobalGAP, HACCP, SMETA/SEDEX, etc.).
We will explain the exact missing or non-compliant points. You will not be charged any membership fees if your verification is not approved.
The Observer role is completely free and allows you to monitor market supply, spot prices, and market depth without placing bids or publishing lots.
The annual USD 600 fee is only charged once your company has been fully verified and approved by our compliance team.
Yes, you can request role changes through Support by submitting the corresponding regulatory credentials.
Lots are sold at fixed prices on a first-come, first-served basis once payment terms and contract specifications are confirmed.
If the deposit is not completed within 24 hours of digital contract signing, the contract is cancelled without penalty and the lot returns to the live market.
Original Bill of Lading (BL), SAG Phytosanitary Certificate, packing list, commercial invoice, and arrival quality inspection report.
Funds are held in individual segregated escrow accounts at tier-1 financial institutions in Chile, assigned exclusively to that contract. Synoos cannot touch these funds.
Via direct bank wire transfer in USD to the segregated escrow account indicated in the signed contract.
Funds remain safely frozen in escrow until both parties settle or an accredited independent surveyor issues the final report.
Pulse aggregates anonymized real transaction data from closed trades, weighted by market volume and confirmed export clearances.
No. Pulse is market intelligence for decision support. Final commercial, pricing, and destination decisions remain entirely with each trading company.